{
  "scope": "14 selected brands, one observation date. Disclosed terms only, not actual cancellation experience, refund outcomes, legal compliance or market prevalence.",
  "null_definition": "Null means the reviewed passages did not establish that field. It never means No, zero, prohibited or no commitment.",
  "records": [
    {
      "id": "SC01",
      "brand": "Native",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account > Subscriptions > Manage this subscription > Cancel subscription; direct support also described.",
      "cutoff_text": "Make changes before the next ship date.",
      "cutoff_clock": "next_ship_date",
      "cutoff_timezone": null,
      "next_charge_or_billing": "Recurring auto-delivery charges continue until cancellation.",
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Account supports rescheduling and skipping.",
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "native",
          "url": "https://www.nativecos.com/pages/faq",
          "capture_path": "sources/native.md",
          "sha256": "a2e87738f1c3efff5bb5b262231ce2da0c2b05134a158264a7b9b69fbc295ef5",
          "locator": "lines:260-296",
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          "quote": "##  Subscriptions \nWhy should I subscribe to Native products? \nThe best subscription deal for the Native products you love lives on nativecos.com! We offer a 25% discount to all products ranging from Deodorant to Shampoo. By subscribing, you can also earn additional loyalty points to redeem on future purchases.​\n​\nAnd not to worry – you can change your scent, reschedule your next refill date, or cancel your subscription anytime. Still have questions? Shoot us an email at support@nativecos.com for assistance!\nMy bathroom overflows with Native products, what can I do? \nEasy fix! Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. You can reschedule your next refill date by clicking 'Reschedule' or update your frequency by clicking 'Manage this subscription' and selecting a new frequency. ​\n​\nIf you do not see the subscription you'd like to modify, click 'Manage Subscriptions' and then find the subscription you'd like to update. Need help? Please reach out to support@nativecos.com for assistance!\nI am going out of town, how do I delay my next subscription order? \nWe hope that you have a safe trip! Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. You can delay your next subscription by clicking 'Reschedule' or 'Skip' and you'll be ready to hit the road.​\n​\nIf you do not see the subscription you'd like to modify, click 'Manage Subscriptions' and then find the subscription you'd like to update. Need help? Please reach out to support@nativecos.com for assistance!\nI am moving, how do I update my address? \nCongrats on the move! Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. To update your address, click 'Edit address', input your new address, and click 'Save changes'.​\n​\nNeed help? Please reach out to support@nativecos.com for assistance!\nMy credit card expired, how do I update my payment method? \nNo problem! Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. To update your payment method, click 'Edit payment method' and then 'Send edit link'. You'll receive an email with a link to input your new payment method.​\n​\nNeed help? Please reach out to support@nativecos.com for assistance!\nCan I add a discount code to my next subscription order? \nYou can redeem discount codes earned through our loyalty program on your subscription, but other promotion discount codes are unredeemable. Please check out our Rewards page [HERE](https://www.nativecos.com/pages/rewards \"Rewards\") for more information on how to earn loyalty points. ​\n​\nNeed help? Please reach out to support@nativecos.com for assistance!\nI want to try a new scent, how do I do that? \nSure thing! Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. To change your scent, click 'Manage this subscription' and use the dropdowns to select a new scent. You can also change to a different product altogether by clicking 'Swap this for a different product'. ​\n​\nIf you do not see the subscription you'd like to modify, click 'Manage Subscriptions' and then find the subscription you'd like to update. Need help? Please reach out to support@nativecos.com for assistance!\nCan I add a one-time product to my next subscription order? \nOf course! Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. To add a one-time product, scroll to the 'You may also like' section to browse and add any product in our catalog to your next order.​\n​\nNeed help? Please reach out to support@nativecos.com for assistance!\nHow do I cancel my subscription? \nWhile we will surely miss you, you can cancel your subscription at any time. Start by clicking the link [HERE](https://www.nativecos.com/account \"/account\") to log into your account and then navigating to 'Subscriptions'. To cancel, click 'Manage this subscription', scroll to the bottom of the page, and click 'Cancel subscription'. ​\n​\nIf you do not see the subscription you'd like to modify, click 'Manage Subscriptions' and then find the subscription you'd like to update. Need help? Please reach out to support@nativecos.com for assistance!",
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        },
        {
          "source_id": "native-terms",
          "url": "https://www.nativecos.com/pages/order-terms-and-disclaimers",
          "capture_path": "sources/native-terms.md",
          "sha256": "e141ddbc9a590c071208905332002a5e16e19ed17f251cd196261306b1fb252a",
          "locator": "lines:240-240",
          "line_start": 240,
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          "quote": "We may, from time to time, provide an auto-delivery subscription service. By subscribing to this auto-delivery service, you have confirmed that you accept all applicable legal terms and policies related thereto, including our website terms of use, shipping policy, return policy, and similar terms. Your membership in the auto-delivery subscription service will automatically renew on a recurring basis at which time your credit card will be charged automatically, without further authorization from you, for the auto-delivery/subscription products, including applicable handling fees until you cancel your subscription. **You may cancel or make changes to your subscription at any time by contacting us directly, or if available, by making the changes in your account settings**. Any changes must be made before your next ship date. All auto-delivery orders, including first and all recurring orders, are subject to typical processing times. Promotional codes cannot be used on auto-delivery orders, unless expressly stated otherwise. You must promptly update all information to keep your payment method current, complete, and accurate, and you must notify us if your payment method is canceled or if you become aware of a potential breach of security to your account or payment method. If you fail to properly update your information, or to properly terminate your enrollment in a subscription service, you agree that we may continue charging you for any use of the subscription service (even if we are unable to send shipments to you because your information has not been updated). All amounts charged to you will include the applicable fees plus any applicable sales tax or duties based on the shipping address you provide.",
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        }
      ]
    },
    {
      "id": "SC02",
      "brand": "Dr. Squatch",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account dashboard > Manage Subscription > select item > Cancel Subscription > complete prompts; repeat for each item.",
      "cutoff_text": "No later than midnight the night before the order is set to renew.",
      "cutoff_clock": "renewal_date_midnight_prior_night",
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": "The help article explicitly says there are no cancellation fees.",
      "skip_or_reschedule": null,
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "drsquatch-cancel",
          "url": "https://help.drsquatch.com/en-US/can-i-cancel-my-subscription-2096468",
          "capture_path": "sources/drsquatch-cancel.md",
          "sha256": "afc0fa84338a68cc7ed8d5716bcd2f612fbd95306f2def797fcf95d644edbf76",
          "locator": "lines:15-24",
          "line_start": 15,
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          "quote": "# How do I cancel my subscription?Updated 9 months ago\nWe hate to see you go, but we get that sometimes these things don't work out. You can cancel your subscription by:\n1. Login to your [**account dashboard**](https://www.drsquatch.com/account#b-icon-box).\n2. On the Overview page, click '**Manage Subscription** ' in the bottom right corner.\n![](https://attachments.gorgias.help/GyBLV6k3bV6NbQkK/hc/Q9r0k7Bmm0X2vg13/2025121818-aa4556f8-56b8-4e5d-8aac-85d8c8d47b18-d410330b-7441-4abf-b078-33a97e278d75.png)\n4. In the pop-up menu, confirm which subscription item you'd like to cancel and select '**Cancel Subscription** '.\n5. Provide the cancellation reason, then continue through the cancellation steps by clicking '**Next** '.\n6. If you have multiple items in your subscription, you will need to follow these steps for each subscription.\n_Once you complete the cancellation steps, you will unsubscribe from any future recurring purchases._\nIf you need assistance canceling your subscription, you can [** _reach out to our team_**](https://help.drsquatch.com/en-US/contact).",
          "source_version": "captured-bytes:afc0fa84338a68cc7ed8d5716bcd2f612fbd95306f2def797fcf95d644edbf76"
        },
        {
          "source_id": "drsquatch-fees",
          "url": "https://help.drsquatch.com/en-US/are-there-any-subscription-cancellation-fees-2096469",
          "capture_path": "sources/drsquatch-fees.md",
          "sha256": "ca2ac712143a8fb26235cc0cd8764af379ed838ca5fe66175aed7c20f70152fd",
          "locator": "lines:15-17",
          "line_start": 15,
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          "quote": "# Are there any subscription cancellation fees?Updated 9 months ago\nThere are no cancellation fees! We want to make this as painless and straightforward as possible. You can cancel your subscription in your account dashboard.\n**Note:** If you do want to cancel, please do so no later than midnight the night before your order is set to renew.",
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    },
    {
      "id": "SC03",
      "brand": "Harry’s",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Profile > Your Subscriptions > MODIFY / CANCEL > Cancel subscription > complete final cancellation; repeat for each product.",
      "cutoff_text": null,
      "cutoff_clock": null,
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Change next ship date, delay or skip an individual next order.",
      "reminder": null,
      "confirmation": "The help article says a confirmation email is sent within 24 hours.",
      "evidence_refs": [
        {
          "source_id": "harrys-cancel",
          "url": "https://faq.harrys.com/en-US/how-do-i-cancel-my-subscription-2622680",
          "capture_path": "sources/harrys-cancel.md",
          "sha256": "10c2fc473eebc0354f386f7dd5b3e462993ef24b7484999a3a4945541cd09aa2",
          "locator": "lines:12-24",
          "line_start": 12,
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          "quote": "# How do I cancel my Subscription?Updated 6 days ago\n1**. Sign in** to your [**Profile**](https://www.harrys.com/en/?modal=login-register-customer) , and ensure the **“Your Subscriptions”** tab is underlined. If it's not, click “Your Subscriptions”.\n2. All active and inactive Subscriptions will be listed. If you do not see an active Subscription, is it possible it’s registered to a different email address?\n3. **Click “MODIFY / CANCEL”** to the right of the specific product you’d like to cancel:\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2025100317-e84ef6cb-5113-41e1-86e2-e6f73109909b-adcc93d0-249e-46df-a7f8-453eb9bf183d.png)  \n  \n\n4. You’ll then be offered the options to modify or cancel your Subscription. To cancel, **click “Cancel subscription”** under “Subscription Settings” on the right-hand side of the page:\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2026110218-05269916-5d92-4893-bfcf-3ce19964ffe9-screenshot%202026-11-02%20at%201.45.38%E2%80%AFpm.png)Image Caption\n5. A sidebar will pop up on the right-hand side of the page. Click \"**CANCEL\"** to provide a reason for your cancellation, or click \"**No thanks, cancel my subscription** \" to cancel without leaving feedback. **We'll send you an email confirming the cancellation within 24 hours.**\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2026110218-d9d41e48-98c2-480e-86c8-6cd9ca5d01be-screenshot%202026-11-02%20at%201.46.41%E2%80%AFpm.png)\n6. If you are **subscribed to multiple products** , **repeat steps 1-5** **for each product** you’d like to cancel.\n7. As a reminder, once you cancel your Subscription, you can always **order as needed** on our [**Products**](https://ca.harrys.com/en/shop/products)**page**!",
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          "source_id": "harrys-modify",
          "url": "https://faq.harrys.com/en-US/how-do-i-modify-my-subscription-2622666",
          "capture_path": "sources/harrys-modify.md",
          "sha256": "2254128a8def464a179b4d3a89695b5bb6af5ffdf6fac9cc3fc42119824c0868",
          "locator": "lines:17-38",
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          "quote": "**_CHANGE NEXT SHIP DATE_**  \n\n**Click** the **arrow** to the **right of “NEXT BOX SHIPS ON.”** A sidebar will open to the right. **Choose a new date** on the calendar, and click **\"CONFIRM NEW DATE.\"**\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2025100915-4563160d-fe8f-4a02-862f-9c82b5da47fb-b1014127-f08a-4d50-9af6-31584c20ae2d.png)  \n\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2026110219-469583d8-5c77-4702-95e0-0f2c8d019afa-screenshot%202026-11-02%20at%202.46.21%E2%80%AFpm.png)\n  \n**_SHIP NOW OR DELAY_****  \n**\n**Click “SHIP NOW”** to **ship** your Subscription **as soon as possible** , **\"CHANGE DATE****”** to choose a specific date for your next order to ship, or \"**SKIP THIS TIME** \" to skip your next shipment.\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2026110219-63c9a3ba-f4cf-468a-b11d-96fa088241ea-screenshot%202026-11-02%20at%202.50.15%E2%80%AFpm.png)\n  \n\n**_CHANGE FREQUENCY_**  \n  \n\n**Under “Subscription Settings,”** **click** the **arrow** to the**right of “SUBSCRIPTION FREQUENCY”** to change how often your Subscription ships.\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2025100915-3f262fa0-4166-42ad-83f1-a95864b28be5-c055cd6a-9390-4bed-a646-f657e11fe889.png)\n![](https://attachments.gorgias.help/0eMnwxKBaAP79bDN/hc/Q9r0k7BBJy7vg13y/2026110219-fb5ac455-47de-4b28-b905-47cbf2fd3d84-screenshot%202026-11-02%20at%202.51.01%E2%80%AFpm.png)\n  \n**_SKIP YOUR NEXT ORDER_**\nUnder your product Subscription, **click “****Skip this time.****”**",
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    },
    {
      "id": "SC04",
      "brand": "Billie",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account > Subscription > minus arrow for item > Remove Item > Cancel My Subscription. Other products are unaffected.",
      "cutoff_text": null,
      "cutoff_clock": null,
      "cutoff_timezone": null,
      "next_charge_or_billing": "Card charged when an order is accepted; recurring dates follow original signup and chosen frequency.",
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Change order date or delivery frequency; the razor FAQ also describes skipping.",
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "billie",
          "url": "https://mybillie.com/pages/faq",
          "capture_path": "sources/billie.md",
          "sha256": "8271e36c42da3d211ec27ebbcf3aa6ce4e2f6e9cd938ced11c07089f2ba04520",
          "locator": "lines:47-58",
          "line_start": 47,
          "line_end": 58,
          "quote": "When will my credit card be charged?![](https://mybillie.com/static/image/plus.svg)\nYour credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are based on your original sign-up date and how frequently you have your goodies delivered.\n## ACCOUNT MANAGEMENT\nHow can I check my order?![](https://mybillie.com/static/image/plus.svg)\nIt’s super easy! You can check on your orders under the Order History tab in your account.\nIf you still need help tracking down an order, don't hesitate to reach out to us at hello@mybillie.com.\nHow do I modify my subscription?![](https://mybillie.com/static/image/plus.svg)\nIt’s easy! To make changes to your subscription, head to the [Subscription](https://mybillie.com/account/subscriptions) tab in your Account where you can update your delivery frequency, change your order date, or swap subscription products.\nYou can also cancel any item by heading to the [Subscription](https://mybillie.com/account/subscriptions) tab in your account and clicking on the minus arrow. From there, to remove a one-time item, click \"Remove Item\". To remove a subscription item, click Remove Item then \"Cancel My Subscription\" to confirm cancellation — this won’t affect the other products in your subscription.\nFor any additional questions, reach out to us at hello@mybillie.com, and we'll help you out.\nHow do I cancel my subscription?![](https://mybillie.com/static/image/plus.svg)\nYou can cancel your subscription anytime by heading to the [Subscription](https://mybillie.com/account/subscriptions) tab in your account and clicking on the minus arrow next to the item you’d like to cancel. From there, click Remove Item then \"Cancel My Subscription\" to confirm cancellation — this won’t affect the other products in your subscription.",
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        },
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          "source_id": "billie",
          "url": "https://mybillie.com/pages/faq",
          "capture_path": "sources/billie.md",
          "sha256": "8271e36c42da3d211ec27ebbcf3aa6ce4e2f6e9cd938ced11c07089f2ba04520",
          "locator": "lines:74-74",
          "line_start": 74,
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          "quote": "A subscription is the easiest way to never run out of fresh, sharp blades. First, you’ll receive your Razor Starter Kit – it comes with a Billie handle, magnetic holder and two refill blades. After that, you'll receive refill blades based on your original sign-up date and how frequently you choose to have products delivered. Free shipping, and you can adjust, skip, or cancel anytime – it’s your subscription 🪒",
          "source_version": "captured-bytes:8271e36c42da3d211ec27ebbcf3aa6ce4e2f6e9cd938ced11c07089f2ba04520"
        }
      ]
    },
    {
      "id": "SC05",
      "brand": "Blume",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account subscription controls > Cancel subscription > select a cancellation reason.",
      "cutoff_text": null,
      "cutoff_clock": null,
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Skip an upcoming order or change next charge date; support can pause the subscription.",
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "blume",
          "url": "https://www.blume.com/blogs/blume-university/how-to-manage-your-blume-subscription",
          "capture_path": "sources/blume.md",
          "sha256": "26fe49060a267cb0e90e9929b0de8145993635fa4dae3737e90c17297d785af6",
          "locator": "lines:59-76",
          "line_start": 59,
          "line_end": 76,
          "quote": "# How to Manage Your Blume Subscription\n![Blume subscription](https://www.blume.com/cdn/shop/articles/EI6A5598_1400x_05398cac-72d0-4e0d-a923-6987a3e943ab.jpg?v=1623447865&width=3840)\nHey Blume Subscriber! Welcome to your ultimate guide on everything you need to know about your current subscription and how to manage it on your own. \n### **I Want To Change My Delivery Schedule**\nReceiving too much product or not enough? Adjust your subscription to whatever schedule works best for you. Here’s how:\n  1. Go to Blume.com\n  2. Click on “Account” in the top right\n  3. Enter your subscription email address and password\n  4. Click “Subscriptions” \n  5. Click “Edit” on the subscription you want to update\n  6. Click “Delivery Schedule” and select your preferred option\n  7. Click “Update” and you’re good to go!\n\n\n### **I Want To Receive My Next Order Sooner (Or Later) Than Scheduled**\nRunning out faster than you thought? Or have more product than you need? No problem! Select the subscription item you want to receive right away to either skip or move up your upcoming order.\n**Skip:** If you want to skip your upcoming order, simply click “Skip”. \n**Change Charge Date** : To receive your next shipment sooner than it is scheduled, click on “Next Charge Date”. You can select any day to have your upcoming order ship out or simply click “Order Now” to receive your next shipment ASAP!",
          "source_version": "captured-bytes:26fe49060a267cb0e90e9929b0de8145993635fa4dae3737e90c17297d785af6"
        },
        {
          "source_id": "blume",
          "url": "https://www.blume.com/blogs/blume-university/how-to-manage-your-blume-subscription",
          "capture_path": "sources/blume.md",
          "sha256": "26fe49060a267cb0e90e9929b0de8145993635fa4dae3737e90c17297d785af6",
          "locator": "lines:112-117",
          "line_start": 112,
          "line_end": 117,
          "quote": "### **I Want To Pause My Subscription**\nNeed to take a break? No worries, just reach out to us at hi@blume.com to pause your subscription or adjust your next charge date.\n### **I Want To Cancel My Subscription**\nIf you wish to cancel, simply click “Cancel subscription” and select the reason for wanting to cancel. We are sorry to see you go! Reach out to us to see how we can help to show our appreciation for your love and support of Blume. <3\nOur customer service team is always happy to help if you have any questions, concerns or feedback regarding your subscription or anything else. Just reach out to us at hi@blume.com to say hi!\n_*Please note our customer service team is not available on weekdays after 5:00 PM, weekends and holidays._",
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        }
      ]
    },
    {
      "id": "SC06",
      "brand": "quip",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account > Manage Subscriptions > choose subscription > Cancel this subscription > complete confirmation.",
      "cutoff_text": "Changes apply to future orders; generated or processing subscription orders cannot be canceled or edited.",
      "cutoff_clock": "order_generation_or_processing",
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": "Canceling the subscription does not cancel an order that has begun processing. Generated subscription orders cannot be canceled or edited.",
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": null,
      "reminder": "Email at least three days before the next subscription order is set to populate.",
      "confirmation": "The FAQ describes a cancellation confirmation email.",
      "evidence_refs": [
        {
          "source_id": "quip-faq",
          "url": "https://www.getquip.com/pages/faq",
          "capture_path": "sources/quip-faq.md",
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          "quote": "_* Updates can only be made to __**future**_ _orders. Changes will not apply to processing orders._\nIf you would like to reschedule multiple upcoming subscription orders, shipping to more than one address, you will need to reschedule each shipment individually.\n**You will receive a reminder email at least three days before your next subscription order is set to populate should you wish to log in and make any last minute changes.**\nYou can also reach out to us directly for assistance during this three-day window by emailing refillsupport@getquip.com. \nWe cannot cancel or edit a subscription order once an order has generated.",
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          "url": "https://www.getquip.com/pages/faq",
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          "quote": "How do I cancel my subscription?\nYou can cancel an active subscription at any time, directly within your quip account.\n  1. Click the green “[Manage your subscriptions](https://www.getquip.com/account)” button\n  2. Click “Manage Subscriptions”\n  3. Click the gray “>” arrow, or “manage this subscription” button under the subscription you are looking to cancel\n  4. Scroll down and click “Cancel this subscription”\n  5. Tell us why you’re canceling then click “Next”\n  6. Click “Cancel subscription” \n  7. Once you have successfully canceled your subscription, a confirmation email will be sent to the email associated with your quip account\n\n\n**Please note that canceling a subscription will not cancel a subscription order that has already begun to process.**\nYou will receive a reminder email at least three days before your next subscription order is set to populate should you wish to log in and make any last minute changes. \nYou can also reach out to us directly for assistance during this three-day window by emailing refillsupport@getquip.com. \nWe cannot cancel or edit a subscription order once an order has generated.",
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    },
    {
      "id": "SC07",
      "brand": "Boka",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Subscription account > Manage Subscriptions > Manage this subscription > Cancel Subscription > confirm; repeat for each item.",
      "cutoff_text": "If cancellation follows processing, that order is still charged and supplied.",
      "cutoff_clock": "order_processing",
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": "An order already processed is still received and charged.",
      "refund_treatment": "The cancellation clause links to a separate return policy; cancellation itself does not promise a refund.",
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "The cancellation screen offers a pause option.",
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "boka",
          "url": "https://www.boka.com/pages/faq",
          "capture_path": "sources/boka.md",
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          "quote": "## Orders & Shipping\nHow does the Boka subscription work?\nYou simply sign up for Boka and choose the Boka products you want to receive in your Boka order every two or three months. You can cancel your subscription at any time.\nI just placed my Boka order. What happens next?\nYou will receive an email from us letting you know your order has been received. Smile! Your Boka order will be at your door within 4-10 business days.\nWhat if I need to edit the products in my Boka order after I’ve ordered?\nWe are not able to edit an order after it has been placed, but please contact us so we can help find an alternative solution.\nHow do I modify a future subscription?\n[Click here to manage your subscriptions.](https://www.boka.com/tools/recurring/get-subscription-access \"Manage Boka Subscriptions\")\nTo add a new item, click \"Add a Product\" then select your desired product.\nTo edit the quantity of an existing subscription, click your active subscription, then click the product you'd like to edit. Adjust the quantity, then click \"Update\". \nIs shipping free?\nOrders over $35.00 in the Continental US include free shipping. A flat-rate shipping fee of $5.99 applies to all orders under $35.00.  \n  \nOrders over $75.00 in Hawaii and Alaska include free shipping. A flat-rate shipping fee of $24.99 applies to all orders under $75.00.  \n  \nPlease note shipping rates apply to both one-time purchases and subscriptions.\nDo you ship outside the U.S.?\nWe currently do not ship orders internationally, however, this is subject to change. We are working to open up this option again for our international customers.\nHow do I purchase Boka products without a subscription?\nYou can purchase any Boka products through [the store](https://www.boka.com/collections/shop-all \"The Store\").\nHow often will I be billed?\nIf you choose to pay for your subscription quarterly, you will be billed every two or three months beginning with your first order date.\nWill my subscription auto renew?\nYes, all subscriptions will continue to renew until you choose to cancel. Gifts do not auto renew.  \n  \n[Click here to manage your subscriptions.](https://www.boka.com/tools/recurring/get-subscription-access \"Manage Your Subscription\")\nWhat is your cancellation policy?\nSubscriptions can be cancelled at any time. If you choose to cancel after your order has been processed you will still receive and be charged for that Boka order. Click [here ](https://www.boka.com/policies/refund-policy)to learn how to return your Boka products.",
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          "source_id": "boka-cancel",
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          "capture_path": "sources/boka-cancel.md",
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          "quote": "To cancel a subscription: \n  1. **Log in** to your subscription account by clicking [**here**](https://www.boka.com/tools/recurring/get-subscription-access)**.**\n  2. **Check your email or SMS** for a login code. If you don’t see it right away, please check your spam or trash folders.\n  3. Once logged in, go to **\"Manage Subscriptions.\"**  \n**![1.png](https://bokabrush.zendesk.com/hc/article_attachments/34908813140499)**  \n\n  4. Click on **\"Manage this subscription\"** next to the product you wish to cancel.  \n**![2.png](https://bokabrush.zendesk.com/hc/article_attachments/34908828495507)**\n  5. Scroll to the bottom and select **\"Cancel Subscription.\"**\n     * _Note:_ If you wish to cancel multiple items, you’ll need to repeat this process for each one.  \n![3.png](https://bokabrush.zendesk.com/hc/article_attachments/34908813142931)\n  6. A pop-up will appear, giving you the option to either **pause the subscription** or **confirm cancellation.**  ",
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    },
    {
      "id": "SC08",
      "brand": "Ritual",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account > Profile / Edit Subscription; the terms also direct customers to the Account page.",
      "cutoff_text": "Cancel prior to the Renewal Commencement Date to prevent automatic renewal.",
      "cutoff_clock": "renewal_commencement_date",
      "cutoff_timezone": null,
      "next_charge_or_billing": "Charged at the beginning of each subscription period.",
      "processed_order_treatment": "The subscription section says outstanding product supply will still be sent and does not promise repayment for shipments not yet received at cancellation.",
      "refund_treatment": "The subscription clause calls product fees non-refundable; the adjacent returns section allows refund requests and says refunds are at Ritual’s discretion. A separate delivery-failure clause also provides a request route.",
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "The terms describe options to delay or rush the next shipment.",
      "reminder": "Email before charging each subscription period; no fixed lead time stated.",
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "ritual-subscriptions",
          "url": "https://ritual.com/pages/subscription-and-sales-terms",
          "capture_path": "sources/ritual-subscriptions.md",
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          "quote": "To protect the intellectual property rights of Ritual, any resale of Products for personal and/or business profit is strictly prohibited. Ritual reserves the right to decline any order that we deem to possess characteristics of reselling. \n### Subscription Process, Renewal and Cancellation\nWe currently ship to addresses within the United States, Canada, and the United Kingdom. If you purchase a subscription to Products through our Site or in our retail stores, we will send you a shipment containing a supply of such Products from us for that specific subscription period. We may offer different subscription terms and/or options to delay or rush your next shipment for your convenience. \nYour subscription will continue, and you will be charged, at the beginning of each subscription period, until you choose to cancel. However, please note that all fees for the Products are non-refundable, so if you cancel your subscription, we will send you any outstanding supply of Products but will not refund you any amounts for shipments not received as of the date of cancellation. There is no subscription fee associated with your subscription. You will only be charged for the cost of the product and the cost of shipping and handling. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a \"Renewal Commencement Date\") and continue for an additional subscription period, at our then-current price for such subscription. You agree that your account will be subject to this automatic renewal feature unless you cancel your subscription at any time prior to the Renewal Commencement Date by logging into and going to the \"Edit Subscription\" section in the \"Profile\" page of your account, located at <https://ritual.com/pages/account>. \nIf you do not wish your account to renew automatically, or if you want to cancel your subscription, please log in and go to the \"Account\" page. By subscribing, you authorize us to charge your payment provider now, and again at the beginning of any subsequent subscription period. We will send you an email reminder prior to charging your payment provider each subscription period. If you choose to cancel your subscription at any time, your subscription will terminate automatically and we will not charge your payment provider for the subsequent subscription period. You agree that we may either terminate or suspend your subscription for any reason at any time in our sole discretion. \nIf you are a consumer in the United Kingdom, prices in connection with the Products or Services provided under this Agreement shall be inclusive of any applicable Sales Tax. In all other cases, the payments required under this Section of this Agreement do not include any Sales Tax that may be due in connection with the Products or Services provided under this Agreement. If Ritual determines it has a legal obligation to collect a Sales Tax from you in connection with this Agreement, Ritual shall collect such Sales Tax in addition to the payments required under this Section of this Agreement. If any Products or Services, or payments for any Products or Services, under the Agreement are subject to any Sales Tax in any jurisdiction and you have not remitted the applicable Sales Tax to Ritual, you will be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority, and you will indemnify Ritual for any liability or expense Ritual may incur in connection with such Sales Taxes. Upon Ritual's request, you will provide it with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes. For purposes of this section, \"Sales Tax\" shall mean any sales or use tax, VAT and any other tax measured by sales proceeds that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax. ",
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        },
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          "source_id": "ritual-subscriptions",
          "url": "https://ritual.com/pages/subscription-and-sales-terms",
          "capture_path": "sources/ritual-subscriptions.md",
          "sha256": "68b8ac4e8d4b32c1c52d4854c4fc4908331d60ae7281080dda9e0d65a9b0dffa",
          "locator": "lines:170-174",
          "line_start": 170,
          "line_end": 174,
          "quote": "We use a third-party service provider for payment services (e.g., credit card transaction processing, merchant settlement, and related services). You hereby consent to provide and authorize Natals, Inc. and its third-party service provider to share any information and payment instructions you provide to the extent required to complete payment transactions in accordance with this Agreement, including personal, financial, credit card payment, and transaction information. Upon initial registration of your credit card, you may see a pending charge as part of the authorization confirmation process. This is not a charge and is used to confirm account authenticity. The pending charge should automatically clear on its own. If you have any issues, please contact my@ritual.com. We are not responsible for any fees or charges that your bank or credit card issuer may apply. \nThe risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier; provided, however, that if the carrier fails to deliver your purchased items within thirty (30) days of the specified delivery date, you may cancel and request a refund. \n### Returns\nProducts may be returned in accordance with our [Return Policy](https://ritual.com/pages/return-policy). Please note, the Return Policy only applies to Products purchased from Ritual.com, with proof of purchase. \nTo request a refund, please contact us at: my@ritual.com. Refunds will be issued by us at our sole discretion. Any refund will be issued to the same payment method used for the relevant purchase. ",
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    },
    {
      "id": "SC09",
      "brand": "Seed",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Seed Account > Settings > Manage Subscriptions > Cancel Subscription; cancel each active subscription separately.",
      "cutoff_text": "Cancel or adjust before the next refill; once billed, orders process immediately and cannot be canceled or modified.",
      "cutoff_clock": "billing_then_immediate_processing",
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": "Cancellation does not cancel an order already processed; the separate billed-order article says cancellation/modification is unavailable after billing.",
      "refund_treatment": "The billed-order article says a first order may qualify under the 30-day risk-free guarantee; subsequent orders do not qualify under that policy.",
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Separate skip/reschedule route linked from cancellation article.",
      "reminder": null,
      "confirmation": "The cancellation instructions tell the customer to check email for confirmation.",
      "evidence_refs": [
        {
          "source_id": "seed",
          "url": "https://help.seed.com/en-US/how-do-i-stop-or-cancel-my-subscription-5117486",
          "capture_path": "sources/seed.md",
          "sha256": "1c3f39878be0e1688477f90f27a544629878728bc936dd8396ee44518db4a9c8",
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          "quote": "You can cancel your subscription anytime through your[ Seed Account](http://seed.com/account).\n  1. Log in to your Seed Account.\n  2. Go to [Settings](https://seed.com/account) and scroll to Manage Subscriptions.\n  3. Select Cancel Subscription and follow the prompts.\n  4. Check your email for confirmation that your subscription was canceled.\n\n\nIf you have more than one active subscription, you’ll need to cancel each one separately to stop all future orders.\n  \n\n**What happens after I cancel?**\n  * Canceling your subscription will not cancel an order that has already been processed.\n  * You will not be charged for future subscription orders.\n  * If you cancel all active subscriptions, your Loyalty Points will expire after 90 days.\n  * You can reactivate your subscription anytime from the Subscriptions section of your account.\n\n\nWant to keep your subscription but change your next delivery? Learn how to skip or reschedule your [next shipment](https://help.seed.com/en-US/how-do-i-rescheduleskippause-my-next-refill-5117470).",
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        },
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          "source_id": "seed-order",
          "url": "https://help.seed.com/en-US/can-i-cancel-or-change-an-order-that-already-processed-5117698",
          "capture_path": "sources/seed-order.md",
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          "quote": "# Can I cancel or change an order that already processed?Updated 2 months ago\nOnce an order has been billed, we're unable to cancel or modify it — orders process right after a charge is completed. To help avoid an unwanted shipment in the future, cancel or adjust your subscription as soon as you know you won't need the next shipment.\nIf this was your **first** Seed order, you may be eligible for a refund under our  _30-day risk-free guarantee_. Subsequent orders are not eligible for a refund under this policy.\nYou can always reschedule your next refill to give yourself time to work through what you have on hand—your product remains fresh through the expiration date printed on the pouch.\n  \n\nAdditionally, you can also adjust your subscription's quantity, frequency, or cancel it before your next refill date.  ",
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    },
    {
      "id": "SC10",
      "brand": "Thorne",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account > Profile > Subscriptions > find product > Cancel Subscription > confirm prompts.",
      "cutoff_text": null,
      "cutoff_clock": null,
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": null,
      "reminder": null,
      "confirmation": "The FAQ describes a confirmation email after cancellation.",
      "evidence_refs": [
        {
          "source_id": "thorne",
          "url": "https://www.thorne.com/faq/how-do-i-cancel-an-auto-ship-subscription",
          "capture_path": "sources/thorne.md",
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          "quote": "##  How do I cancel an auto-ship subscription?\nSign in to your Thorne.com account, select Profile, and then select Subscriptions. Find the product subscription you would like to cancel, select Cancel Subscription, and follow the prompts to confirm your cancellation.\nYou will receive a confirmation email once your subscription has been canceled.",
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    },
    {
      "id": "SC11",
      "brand": "OLLY",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "OLLY.com account > Manage Subscriptions; Consumer Experience Team also offers assistance.",
      "cutoff_text": "Request skip, pause or cancellation at least five days before the next ship date.",
      "cutoff_clock": "next_ship_date_minus_five_days",
      "cutoff_timezone": null,
      "next_charge_or_billing": "Charged when the order processes, a few days before shipment.",
      "processed_order_treatment": "The FAQ says edits are unavailable once charged and processing; support may help depending on shipping stage.",
      "refund_treatment": "Subscription refunds depend on the situation; support reviews refund or replacement options. A separate subscription-return answer asks customers to contact OLLY within 30 days of delivery.",
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Skip or pause directly from the account.",
      "reminder": "Email before each charge; no fixed lead time stated.",
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "olly-faq",
          "url": "https://www.olly.com/pages/faq",
          "capture_path": "sources/olly-faq.md",
          "sha256": "7b67de5894a305ecb4c19f8a4438bba82b95c0e77ef0899fba3993a31e208f07",
          "locator": "lines:399-415",
          "line_start": 399,
          "line_end": 415,
          "quote": "### Subscriptions\n**What are the benefits of subscribing?**\nOLLY subscribers save 15% on every order, get automatic deliveries so you never run out, and can pause, skip, or cancel anytime. Plus, our Consumer Experience Team is always happy to help with any subscription adjustments you need.\n**How do I start a subscription?**\nJust head to any product page on OLLY.com, select Subscribe & Save 15%, choose your delivery frequency, and add it to your cart. Your first order ships right away, and your future orders will follow on your schedule.\n**How do I manage my subscription?**\nLog in to your OLLY.com account and select Manage Subscriptions. From there, you can update your address, change products or flavors, adjust your delivery schedule, or cancel anytime. And if anything feels tricky, our Consumer Experience Team is always happy to help update your subscription for you.\n**How do I skip, pause, or cancel a subscription?**\nYou can skip, pause, or cancel your subscription directly from your account. Please let us know at least 5 days before your next ship date so we can catch the order before it processes. If you ever need help, our Consumer Experience Team is just an email away and happy to make those updates for you.\n**How do I add an item to my existing subscription?**\nYou can add products to your subscription anytime. If you’d like your new item to ship on the same schedule as your existing order, it’s usually easiest to reach out to us directly - we can merge them for you! Just let us know what you’d like, and our Consumer Experience Team will update your account.\n**When will I be charged for my subscription order?**\nYou’ll be charged when your order is processed, which happens a few days before it ships. We’ll send a reminder email before each charge so you have time to make any changes if needed.\n**Can I make changes to my subscription after it’s been charged?**\nOnce your order is charged and processing, we’re not able to make edits. But reach out to our Consumer Experience Team and we’ll do our best to help depending on where your order is in the shipping process.\n**Can I get a refund for a subscription order?**\nRefunds for subscription orders depend on the situation, but we’re always happy to help. Please reach out to us if something didn’t go as expected, and our Consumer Experience Team will review options for a refund or replacement.",
          "source_version": "captured-bytes:7b67de5894a305ecb4c19f8a4438bba82b95c0e77ef0899fba3993a31e208f07"
        },
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          "source_id": "olly-faq",
          "url": "https://www.olly.com/pages/faq",
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          "quote": "**Do you accept returns for subscription orders?**\nAbsolutely! If your subscription order doesn’t work out for any reason, reach out to us within 30 days of delivery and we’ll help you find a solution!",
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        }
      ]
    },
    {
      "id": "SC12",
      "brand": "HUM",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Contact by email, chat or phone. Terms specify email cancellation and an online account option where state requirements apply.",
      "cutoff_text": "Contact at least 24 hours before the next shipment.",
      "cutoff_clock": "next_shipment_minus_24_hours",
      "cutoff_timezone": null,
      "next_charge_or_billing": null,
      "processed_order_treatment": "Changes after processing affect the next shipment; shipped orders cannot be modified.",
      "refund_treatment": "Terms say cancellation does not create a prorated refund for the current subscription term. Other refund policies are separate.",
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": null,
      "reminder": "Seven-day preshipment email for subscription accounts.",
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "hum",
          "url": "https://help.humnutrition.com/hc/en-us/articles/360042226614-How-to-cancel-your-HUM-Subscription",
          "capture_path": "sources/hum.md",
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          "quote": "#  How to cancel your HUM Subscription? \n  * 6 months ago\n  * Updated\n\n\nIf you need to cancel, please send us an email, chat with us, or give us a call at least 24 hours before your next shipment. \nWe will be sorry to see you go, but your wellness journey is our top priority. We wish you all the best and hope to welcome you back soon!",
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          "url": "https://help.humnutrition.com/hc/en-us/articles/360042849473-Can-I-delay-or-cancel-my-upcoming-order",
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          "quote": "If you've received an order confirmation and need assistance, call our Member Support team at 888-647-8880. We're here for you 7 days a week, 7 AM to 6 PM PST. We also offer live chat on our website 24/7.  \nOnce an order has shipped, it cannot be modified. If you need additional items, you can place a new order through customer support or on your Account Dashboard.\n  \n**For future orders, you can modify your subscription by logging into your HUM account and updating your cart under My Next Box:**\n  \n• To add a product, scroll to Shop More HUM or use the Shop tab to browse and add items.  \n• To remove an item, set the quantity next to the product to 0.\n  \nFor subscription accounts, we send a 7-day preshipment email to remind you to modify your upcoming order.\n  \nWe process and ship orders quickly to keep your routine on track. Updating your shipment date or products in your cart after an order has been processed will only affect your next shipment.",
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          "source_id": "hum-terms",
          "url": "https://www.humnutrition.com/terms-and-conditions",
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          "quote": "      2. **Cancelling Subscriptions Purchased via HUM Nutrition.** You may cancel or terminate your Subscription by emailing healthy@humnutrition.com. If you reside in a state that requires us to make available an exclusively online option to cancel your Subscription, you may also cancel by logging into and going to the “Change/Cancel Subscription” page within your Account. \n      3. **Effect of Cancellation.** If you cancel your Subscription, you may use your Subscription until the end of your then-current Subscription term; your Subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the fees paid for the then-current Subscription period.\n    4. **Refunds.** Except as set forth in our posted on the Services, all fees are non-refundable. ",
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    },
    {
      "id": "SC13",
      "brand": "Needed",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "prior_US_personal_care_supplement_subset",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Online account; the FAQ allows skipping or canceling there.",
      "cutoff_text": "If an order has already processed, subscription adjustments apply to the following order.",
      "cutoff_clock": "order_processing",
      "cutoff_timezone": null,
      "next_charge_or_billing": "Initial payment is immediate; future orders bill and ship on the next selected renewal date.",
      "processed_order_treatment": "Adjustments after processing are reflected in the following order.",
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Skip a renewal from the online account.",
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
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          "url": "https://thisisneeded.com/pages/faq",
          "capture_path": "sources/needed.md",
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          "locator": "lines:164-172",
          "line_start": 164,
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          "quote": "#### How do I review my subscriptions and order history?\nYou can review your upcoming subscriptions and order history by clicking \"manage subscriptions,\" once you have [logged in](https://thisisneeded.com/customer_authentication/login?return_to=%2Ftools%2Frecurring%2Flogin \"/customer_authentication/login?return_to=%2Ftools%2Frecurring%2Flogin\").\n###  Subscription and order management\n#### Do I have to sign up for a subscription?\nNo, we offer products as one-time orders. However, we suggest a subscription to support your commitment to optimal nutrition. You can skip a renewal or cancel the subscription at any time. \n#### When will I be charged for my order each month?\nWhen you place your order, we will charge your payment method immediately, and bill and ship future orders on the next renewal date according to the subscription frequency selected. \n#### How do I cancel or adjust my subscription?\nWe know that it can be a challenge to keep on top of your daily supplements. If you feel that you need to skip an order or cancel your subscription, you can do so through your [online account ](https://thisisneeded.com/customer_authentication/login?return_to=%2Ftools%2Frecurring%2Flogin)at any time. Please note, however, that if your order has already processed your subscription adjustments will be reflected in your following order.",
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    {
      "id": "SC14",
      "brand": "O Positiv",
      "market": "United States",
      "reviewed_at": "2026-11-08",
      "frame": "outside_frame_known_control",
      "order_scope": "Direct US consumer product subscription; future recurring orders",
      "cancellation_route": "Account > Manage Subscriptions or contact hello@opositiv.com.",
      "cutoff_text": "Cancel prior to the start of the next subscription period.",
      "cutoff_clock": "next_subscription_period_start",
      "cutoff_timezone": null,
      "next_charge_or_billing": "Charge at the beginning of each subsequent subscription period; earlier recurring charges remain the customer’s responsibility.",
      "processed_order_treatment": null,
      "refund_treatment": null,
      "minimum_commitment": null,
      "cancellation_fee": null,
      "skip_or_reschedule": "Update next delivery date or skip a delivery; the clause says skipped deliveries are not charged.",
      "reminder": null,
      "confirmation": null,
      "evidence_refs": [
        {
          "source_id": "opositiv-subscriptions",
          "url": "https://opositiv.com/policies/subscription-policy",
          "capture_path": "sources/opositiv-subscriptions.md",
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          "locator": "lines:49-58",
          "line_start": 49,
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          "quote": "# Subscription Policy\nWe offer our customers a subscription option that is an automatic, recurring subscription to our products in an frequency, quantity, and variety of your choosing based on the options available. You can find specific details regarding your subscription by logging into your account and accessing the “Manage Subscriptions” page or by emailing us at hello@opositiv.com with your order number(s) and email address.  \n  \nBy purchasing a subscription, you acknowledge that your subscription has an initial and recurring monthly subscription fee and you accept responsibility for all recurring charges prior to cancellation. Your subscription will continue and automatically renew unless and until you cancel it. YOUR SUBSCRIPTION WILL CONTINUE INDEFINITELY UNTIL TERMINATED BY YOU OR US IN ACCORDANCE WITH THESE TERMS.  \n  \nYou agree that your account will be subject to this automatic renewal and you will be responsible for payment of each renewal unless you cancel your subscription prior to the start of the next subscription period. By subscribing, you authorize us to charge your payment provider now, and again at the beginning of any subsequent subscription period. If your payment details change, your card provider may provide us with the updated payment details. We reserve the right to use these updated details for future charges in order to help prevent any interruption to the delivery of service. Upon renewal of your subscription, if O Positiv does not receive payment from your payment provider, (a) you agree to pay all amounts due on your account upon demand and (b) you agree that O Positiv may either terminate or suspend your subscription and continue to attempt to charge your payment provider until payment is received (upon receipt of payment, your account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).  \n  \nThe specific dollar amount charged for repeat deliveries may differ from the amount charged for the initial subscription order or other repeat deliveries if coupon or promo codes are used or if prices are updated by O Positiv. We will notify you of any changes to the cost prior to billing you.  \n  \nIf you want to cancel your subscription, please log in to your account and go to the “Manage Subscriptions” page or contact us at hello@opositiv.com. If you choose to cancel your subscription prior to the next subscription period, we will terminate your subscription and will not charge your payment provider for the subsequent subscription period. You may also update the date for your next delivery or skip an upcoming delivery - you will not be charged for skipped deliveries.  ",
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        },
        {
          "source_id": "opositiv-shipping",
          "url": "https://opositiv.com/policies/shipping-policy",
          "capture_path": "sources/opositiv-shipping.md",
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          "locator": "lines:49-52",
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          "quote": "# Shipping Policy\nA third-party carrier will ship any merchandise you purchase from our Service. The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier.\nWhile we will work diligently to ensure that products are delivered in the indicated time, you agree that O Positiv will not be liable for any delays in shipping or delivery resulting from the action or inaction of any shipping or carrier service utilized by O Positiv.\nIf an ordered product does not arrive to a destination within the continental United States within a month of the order without notice of justifiable delay on behalf of O Positiv, or if an ordered product arrives damaged, broken, or otherwise defective, O Positiv will work with you to address whatever issue you may have.",
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  ],
  "title": "Subscription cancellation terms, selected US frame",
  "source_checked_at": "2026-11-08",
  "publisher": "Zobi"
}