{ "Doc": "Money-back guarantee eligibility records", "Status": "Single-date public-source observations", "Owner": "Zobi", "Last verified": "2026-11-07", "Depends on": "Public source URLs listed with each record", "scope": "24 selected brands,20US-qualified public records; no actual refunds, policy-change or market-prevalence measurement.", "records": [ { "id": "B01", "brand": "Glossier", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "receipt_or_delivery", "physical_return": "not_stated", "channel": "Direct online purchase; in-store cash and gift routes have different instruments", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Return must be processed within 30 days of receiving order; separate request/send-by rule not stated", "instrument": "Original payment; in-store cash and gifts receive store credit", "shipping": "not_stated", "sources": [ { "url": "https://www.glossier.com/policies/refund-policy", "observed_on": "2026-11-07T09:25:04.998163+00:00", "locator": { "line_start": 150, "line_end": 159 } } ] }, { "id": "B02", "brand": "The Ordinary", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "required", "channel": "DECIEM website/stores; outside retailers use their own rules", "opened": "Eligible only if product is at least 50 percent full", "unopened": "Included in unwanted products meeting at-least 50 percent-full condition", "first": "not_stated", "subscription": "not_stated", "quantity": "Boxed sets must be returned in full; no partial refunds", "deadline": "Return within 365 days from purchase on invoice/receipt; separately differentiated request/send-by date not stated", "instrument": "In-store route original payment with proof; warehouse route via PayPal", "shipping": "Shipping fees non-refundable; DECIEM does not provide or cover return labels", "sources": [ { "url": "https://theordinary.com/en-us/returns.html", "observed_on": "2026-11-07T09:25:18.439021+00:00", "locator": { "line_start": 386, "line_end": 429 } } ] }, { "id": "B03", "brand": "ILIA", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "conditional_on_instructions", "channel": "iliabeauty.com direct purchases; retailer purchases excluded", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Refund/store-credit offer within 60 days of purchase; separate send-by deadline not stated", "instrument": "Refund or store credit; refund instrument otherwise not stated", "shipping": "Original shipping excluded; prepaid return label if instructed to ship; no restocking fee", "sources": [ { "url": "https://support.iliabeauty.com/en-US/what-is-your-returnexchange-policy-732130", "observed_on": "2026-11-07T09:25:17.975930+00:00", "locator": { "line_start": 17, "line_end": 21 } } ] }, { "id": "B04", "brand": "Kosas", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "not_stated", "channel": "Kosas.com full-size products; outside retailers excluded", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "Full-size products only; samples final sale", "deadline": "Refund/exchange within 30 days of purchase; separate send-by deadline not stated", "instrument": "Original form of payment", "shipping": "not_stated", "sources": [ { "url": "https://kosas.com/policies/refund-policy", "observed_on": "2026-11-07T09:25:18.868598+00:00", "locator": { "line_start": 87, "line_end": 91 } } ] }, { "id": "B05", "brand": "Tower 28", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "not_stated", "channel": "Direct brand purchase route; order number required", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Returns processed within 30 days of order date; separate request/send-by rule not stated", "instrument": "Credit card or original payment", "shipping": "Shipping costs not refunded", "sources": [ { "url": "https://www.tower28beauty.com/policies/refund-policy", "observed_on": "2026-11-07T09:25:19.295941+00:00", "locator": { "line_start": 86, "line_end": 90 } } ] }, { "id": "B06", "brand": "Saie", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "not_stated", "channel": "Direct Saie return/exchange enquiry; merchandise exclusions", "opened": "For opened products, the reviewed route offers a 50% refund and a 25% discount toward the next order, within 30 days of purchase.", "unopened": "For unopened products, contact the brand within 30 days of purchase for assistance. The clause does not promise an automatic full refund.", "first": "not_stated", "subscription": "not_stated", "quantity": "Named merchandise items final sale; no numeric product limit stated", "deadline": "Opened-product refund and unopened enquiry within 30 days of purchase; separate send-by deadline not stated", "instrument": "Opened route 50 percent refund, instrument not stated, plus future-order discount", "shipping": "Customer responsible for return shipping charges", "sources": [ { "url": "https://saiehello.com/pages/returns", "observed_on": "2026-11-07T09:25:19.445166+00:00", "locator": { "line_start": 439, "line_end": 468 } } ] }, { "id": "B07", "brand": "Rare Beauty", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "required", "channel": "US returns; orders shipped outside US excluded", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "One exchange on original order; this is not a one-refund limit", "deadline": "Return within 30 days of placing order; separate request/send-by deadline not stated", "instrument": "Refund; instrument not stated", "shipping": "Shipping fees not refunded; no prepaid labels forUS territories/APO/FPO", "sources": [ { "url": "https://www.rarebeauty.com/policies/shipping-policy", "observed_on": "2026-11-07T09:26:06.693651+00:00", "locator": { "line_start": 78, "line_end": 88 } } ] }, { "id": "B08", "brand": "MERIT", "category": "beauty", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "receipt_or_delivery", "physical_return": "conditional", "channel": "MERIT website only; Sephora purchases excluded; specific product/set conditions", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "Policy excludes returns for products sold as part of a set; equal or lower value exchange offered. Full-set refund eligibility not established.", "deadline": "Refund/exchange within 30 days of delivery; separate send-by deadline not stated", "instrument": "Refund or exchange; refund instrument not stated", "shipping": "Original shipping not refunded", "sources": [ { "url": "https://www.meritbeauty.com/pages/refund-policy", "observed_on": "2026-11-07T09:25:20.423584+00:00", "locator": { "line_start": 117, "line_end": 128 } } ] }, { "id": "B09", "brand": "Native", "category": "personal care", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "receipt_or_delivery", "physical_return": "return_route_described_requirement_not_explicit", "channel": "First Native package/order; direct product enquiry", "opened": "not_stated", "unopened": "not_stated", "first": "First package/order only in reviewed satisfaction/exchange clauses", "subscription": "No separate refill rule is stated. The reviewed return and exchange wording concerns the first package.", "quantity": "Individual mini/travel-size products excluded; exchange of deodorant voids return policy", "deadline": "Return/exchange within 30 days of receipt; separate send-by deadline not stated", "instrument": "Full refund; instrument not stated", "shipping": "First-package return shipping covered; expedited shipping fees not refunded", "sources": [ { "url": "https://www.nativecos.com/pages/faq", "observed_on": "2026-11-07T09:25:05.575418+00:00", "locator": { "line_start": 329, "line_end": 346 } } ] }, { "id": "B10", "brand": "Dr. Squatch", "category": "personal care", "included_in_US_comparison": false, "policy_information": "unresolved", "US_shipping_verified": true, "deadline_clock": "unavailable", "physical_return": "unavailable", "channel": "unresolved_source_unavailable", "opened": "unresolved_source_unavailable", "unopened": "unresolved_source_unavailable", "first": "unresolved_source_unavailable", "subscription": "unresolved_source_unavailable", "quantity": "unresolved_source_unavailable", "deadline": "unresolved_source_unavailable", "instrument": "unresolved_source_unavailable", "shipping": "unresolved_source_unavailable", "sources": [] }, { "id": "B11", "brand": "Harrys", "category": "personal care", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "not_stated", "physical_return": "unavailable", "channel": "Harrys US help article; exact eligible order/channel detail not stated in short clause", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Let brand know within 30 days; starting event and separate send-by deadline not stated", "instrument": "Full refund; instrument not stated", "shipping": "not_stated", "sources": [ { "url": "https://faq.harrys.com/en-US/what-is-your-return-policy-1052398", "observed_on": "2026-11-07T12:49:25.467777+00:00", "locator": { "line_start": 12, "line_end": 14 } } ] }, { "id": "B12", "brand": "Billie", "category": "personal care", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase", "physical_return": "ordinary_returns_not_accepted_guarantee_process_unspecified", "channel": "Billie direct no-return policy plus parent guarantee for websites/authorized sellers; original end-user US purchaser", "opened": "Ordinary product returns not accepted; guarantee remedy/condition route not specified", "unopened": "Ordinary product returns not accepted; guarantee remedy/condition route not specified", "first": "Not a first-purchase rule; original end-user purchaser is a customer-identity condition", "subscription": "not_stated", "quantity": "Parent satisfaction guarantee limited to one claim per household", "deadline": "Guarantee request within 45 days of purchase; lost/damaged/incomplete direct-order contact within 45 days with starting event not restated there", "instrument": "Guarantee promises to work to make it right; specific refund instrument/remedy not stated", "shipping": "Guarantee shipping deductions not stated", "sources": [ { "url": "https://mybillie.com/pages/faq", "observed_on": "2026-11-07T09:25:36.810303+00:00", "locator": { "line_start": 44, "line_end": 46 } }, { "url": "https://mybillie.com/pages/faq", "observed_on": "2026-11-07T09:25:36.810303+00:00", "locator": { "line_start": 137, "line_end": 139 } }, { "url": "https://edgewell.com/pages/edgewell-personal-care-satisfaction-guarantee", "observed_on": "2026-11-07T12:49:26.316583+00:00", "locator": { "line_start": 57, "line_end": 77 } } ] }, { "id": "B13", "brand": "Blume", "category": "personal care", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "receipt_or_delivery", "physical_return": "not_stated", "channel": "Direct order email enquiry with order number; exchanges unavailable", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Email within 30 days of receiving order; separate send-by deadline not stated", "instrument": "Full checkout price less original shipping; instrument not stated", "shipping": "Original shipping excluded", "sources": [ { "url": "https://www.blume.com/pages/return-exchange-policy", "observed_on": "2026-11-07T09:25:22.296512+00:00", "locator": { "line_start": 62, "line_end": 68 } } ] }, { "id": "B14", "brand": "Quip", "category": "personal care", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase", "physical_return": "required_documented_return", "channel": "Direct Quip product returns; other retailers and popup/event purchases excluded", "opened": "not_stated", "unopened": "not_stated", "first": "not_stated", "subscription": "No separate refill-return rule stated in reviewed return clauses", "quantity": "not_stated", "deadline": "Initiate documented return within 30 days of purchase; separate send-by deadline not stated", "instrument": "Full refund less original shipping and possible handling; instrument not stated", "shipping": "Original shipping excluded; return postage not included; possible handling fee with amount not stated", "sources": [ { "url": "https://www.getquip.com/pages/faq", "observed_on": "2026-11-07T09:25:38.434909+00:00", "locator": { "line_start": 1329, "line_end": 1336 } } ] }, { "id": "B15", "brand": "Boka", "category": "personal care", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "required", "channel": "Direct Boka purchase; ordinary returns versus defective replacement separated", "opened": "not_stated; unused, same condition and original packaging required, without an explicit unopened condition", "unopened": "Unused, same condition and original packaging required", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Contact to initiate return within 30 days of purchase; separate send-by deadline not stated", "instrument": "Credit card or original payment after received/inspected approval", "shipping": "Incurred shipping costs excluded; return mailing required", "sources": [ { "url": "https://www.boka.com/policies/refund-policy", "observed_on": "2026-11-07T09:25:23.303140+00:00", "locator": { "line_start": 254, "line_end": 282 } } ] }, { "id": "B16", "brand": "by Humankind", "category": "personal care", "included_in_US_comparison": false, "policy_information": "unresolved", "US_shipping_verified": false, "deadline_clock": "unavailable", "physical_return": "unavailable", "channel": "unresolved_source_unavailable", "opened": "unresolved_source_unavailable", "unopened": "unresolved_source_unavailable", "first": "unresolved_source_unavailable", "subscription": "unresolved_source_unavailable", "quantity": "unresolved_source_unavailable", "deadline": "unresolved_source_unavailable", "instrument": "unresolved_source_unavailable", "shipping": "unresolved_source_unavailable", "sources": [] }, { "id": "B17", "brand": "Ritual", "category": "supplements", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "not_stated", "channel": "Ritual.com purchases only; outside authorized retailers use own rules, unauthorized excluded", "opened": "not_stated", "unopened": "not_stated", "first": "The Happiness Guarantee applies to the first order and first purchase of a Ritual product.", "subscription": "No distinct later-refill rule stated beyond first-purchase restriction", "quantity": "not_stated", "deadline": "Refund request within 30 days from purchase with proof", "instrument": "Original form of payment", "shipping": "not_stated", "sources": [ { "url": "https://ritual.com/pages/return-policy", "observed_on": "2026-11-07T09:25:05.401288+00:00", "locator": { "line_start": 151, "line_end": 161 } } ] }, { "id": "B18", "brand": "AG1", "category": "supplements", "included_in_US_comparison": false, "policy_information": "unresolved", "US_shipping_verified": false, "deadline_clock": "unavailable", "physical_return": "unavailable", "channel": "unresolved_source_unavailable", "opened": "unresolved_source_unavailable", "unopened": "unresolved_source_unavailable", "first": "unresolved_source_unavailable", "subscription": "unresolved_source_unavailable", "quantity": "unresolved_source_unavailable", "deadline": "unresolved_source_unavailable", "instrument": "unresolved_source_unavailable", "shipping": "unresolved_source_unavailable", "sources": [] }, { "id": "B19", "brand": "Seed", "category": "supplements", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "ambiguous_delivery_versus_order_contact", "physical_return": "not_required", "channel": "First monthly subscription order; unauthorized sellers excluded in terms", "opened": "not_stated", "unopened": "not_stated", "first": "Only the first subscription order qualifies. Cancelled subscriptions that are later reactivated are not eligible.", "subscription": "Later refills are excluded, even if billed, paid or shipped within the first order’s 30-day period.", "quantity": "No separate per-unit limit is stated; order and subscription eligibility still apply.", "deadline": "Refund clause starts 30 days at delivery of the first subscription order; contact instruction says within 30 days of that first order. Starting event remains ambiguous.", "instrument": "Full product cost; payment instrument not stated", "shipping": "Shipping, VAT and duties excluded", "sources": [ { "url": "https://seed.com/subscription-terms", "observed_on": "2026-11-07T09:27:05.287760+00:00", "locator": { "line_start": 34, "line_end": 37 } } ] }, { "id": "B20", "brand": "Thorne", "category": "supplements", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "required_after_approval", "channel": "US original end-user purchaser, Thorne or authorized US reseller; attempt place-of-purchase route first", "opened": "not_stated", "unopened": "not_stated", "first": "Original end-user purchaser, not an explicit first-order restriction", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Submit guarantee request within 60 days of purchase", "instrument": "Refund, store credit or replacement; refund instrument not stated", "shipping": "Customer responsible for return shipping", "sources": [ { "url": "https://www.thorne.com/60-day-satisfaction-guarantee", "observed_on": "2026-11-07T09:25:25.279829+00:00", "locator": { "line_start": 33, "line_end": 55 } } ] }, { "id": "B21", "brand": "OLLY", "category": "supplements", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "ambiguous_across_clauses", "physical_return": "required_in_policy_but_help_scope_unresolved", "channel": "OLLY.com direct help route; governing relationship to generic refund-policy page unresolved", "opened": "Ambiguous: policy requires unused/original packaging; help says contact after trying products", "unopened": "Policy requires unused/original packaging; help route broader wording unresolved", "first": "not_stated", "subscription": "not_stated", "quantity": "Generic policy excludes sale items and listed classes; actual product scope unresolved", "deadline": "The policy uses both purchase and delivery wording, while the help page refers to ordering. The reviewed clauses do not establish one clear starting event.", "instrument": "Policy original payment; gift-credit branch; help full refund with instrument not stated", "shipping": "Policy says shipping non-refundable and customer return cost/deduction; help does not resolve scope", "sources": [ { "url": "https://www.olly.com/policies/refund-policy", "observed_on": "2026-11-07T09:25:25.479554+00:00", "locator": { "line_start": 42, "line_end": 82 } }, { "url": "https://help.olly.com/hc/en-us/articles/360035072232-What-is-the-return-policy", "observed_on": "2026-11-07T09:25:26.445412+00:00", "locator": { "line_start": 20, "line_end": 28 } } ] }, { "id": "B22", "brand": "HUM", "category": "supplements", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "receipt_or_delivery", "physical_return": "required", "channel": "HUM return/exchange with original packing slip or identifying order note", "opened": "Opened products returned within 30 days of delivery receive store credit.", "unopened": "Unopened products can receive a refund, excluding shipping where applicable.", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Accept returns/exchanges within 30 days of delivery; opened products must be returned in that period", "instrument": "Unopened refunds original payment; opened store credit", "shipping": "Unopened refund excludes shipping if applicable; customer selects return carrier/label", "sources": [ { "url": "https://help.humnutrition.com/hc/en-us/articles/360041811953-Return-Policy", "observed_on": "2026-11-07T09:25:26.342823+00:00", "locator": { "line_start": 22, "line_end": 39 } } ] }, { "id": "B23", "brand": "Nutrafol", "category": "supplements", "included_in_US_comparison": false, "policy_information": "readable", "US_shipping_verified": false, "deadline_clock": "purchase_or_order", "physical_return": "not_stated", "channel": "Nutrafol product return;US shipping scope remains unverified so excluded fromUS comparison", "opened": "Same condition as received and original packaging; explicit opened status not stated", "unopened": "Same condition as received and original packaging", "first": "not_stated", "subscription": "not_stated", "quantity": "not_stated", "deadline": "Return/refund/exchange up to 30 days from purchase", "instrument": "Full refund or exchange; instrument not stated", "shipping": "not_stated", "sources": [ { "url": "https://help.nutrafol.com/hc/en-us/articles/28788287781395-What-is-your-return-policy", "observed_on": "2026-11-07T09:25:26.705675+00:00", "locator": { "line_start": 12, "line_end": 14 } } ] }, { "id": "B24", "brand": "Needed", "category": "supplements", "included_in_US_comparison": true, "policy_information": "readable", "US_shipping_verified": true, "deadline_clock": "purchase_or_order", "physical_return": "required", "channel": "Needed direct eligible unopened products; international returns excluded", "opened": "Only unopened, sealed products qualify for ordinary returns. Taste-preference refunds are excluded.", "unopened": "Unopened, sealed products may be returned within 30 days of purchase, subject to the stated exclusions.", "first": "not_stated", "subscription": "Plans/bundles/multimonth subscriptions refund unopened returned products only", "quantity": "Bundles/plans refund only unopened returned items; no numeric per-customer cap stated", "deadline": "Return within 30 days of purchase; separate request/send-by split not stated", "instrument": "Choice of original payment or gift-card store credit for qualifying returns", "shipping": "10 USD return shipping charge deducted", "sources": [ { "url": "https://thisisneeded.com/pages/faq", "observed_on": "2026-11-07T09:26:54.446130+00:00", "locator": { "char_start": 131174, "char_end": 132974 } } ] } ] }