What Money-Back Guarantees Actually Cover By Rene Siller, Zobi. Sources checked 2026-11-07. A public-policy study of selected beauty, personal-care and wellness brands: when the clock starts, what opened products qualify for and how refunds differ. ## Quick answer A money-back promise needs more than a number of days. Check when the clock starts, whether this order qualifies, what condition the product must be in and what the brand offers back. We reviewed a fixed frame of 24 brands. Twenty have readable return or guarantee terms plus verified public US-shipping evidence. These records describe public disclosures, not refund outcomes or the US market as a whole. [Compare the terms](index.html#records) or download all 24 records (https://zobi.com/resources/money-back-guarantees/downloads/guarantee-eligibility.json). Six of the 20 US-qualified policy records describe store credit or a gift-credit instrument for at least one named route. Those routes include gifts, opened items and qualifying return choices, not six mandatory credit-only policies. [Compare the refund instruments and their conditions](index.html#refund-instruments). ## Six policies describe a credit route, but the conditions differ Table: Six named credit routes within 20 selected US-qualified policy records, captured 7 November 2026 Brand | Credit route | What the source establishes Glossier (https://www.glossier.com/policies/refund-policy) | Gift returns | Store credit; the same page separately refunds qualifying ordinary purchases to original payment. ILIA (https://support.iliabeauty.com/en-US/what-is-your-returnexchange-policy-732130) | Eligible direct-site returns | Refund or store credit; the clause does not establish which party chooses. Thorne (https://www.thorne.com/60-day-satisfaction-guarantee) | Eligible guarantee requests | Refund, store credit or replacement may be requested, subject to eligibility and approval. OLLY (https://www.olly.com/policies/refund-policy) | A purchase marked as a gift and sent directly to recipient | Gift credit; a separate help page offers a full refund after trying products, so preserve the source-scope difference. HUM (https://help.humnutrition.com/hc/en-us/articles/360041811953-Return-Policy) | Opened products returned within 30 days of delivery | Store credit; qualifying unopened returns use original-payment refund provisions. Needed (https://thisisneeded.com/pages/faq) | Qualifying unopened, sealed returns | Choice of gift-card store credit or original payment, less the stated 10 USD return-shipping charge. Glossier’s gift route is different from its ordinary original-payment refund. HUM distinguishes opened products from unopened products. Needed offers eligible customers a choice of original payment or gift-card credit. Thorne permits a request for several remedies. Those conditions belong beside the finding whenever it is reused. We did not count a refund to a credit card as store credit. We also did not count Saie’s future-order discount as store credit. Its source describes a partial refund with a separate discount, which is a different arrangement. ## A refund of the product price may leave other charges out Seed’s captured first-order terms promise the product cost while excluding shipping, VAT and duties. Native’s first-package policy covers return shipping but excludes expedited shipping fees. Needed’s qualifying return clause deducts a stated $10 return-shipping charge. These are different charge rules, not a single “free returns” category. Where a source does not specify a charge, leave it unknown. A missing return-label price is not proof that the label is free. A refund amount should be calculated only after the applicable product price, charges and eligibility have been established. Seed’s first-order terms (https://seed.com/subscription-terms) · Native’s FAQ (https://www.nativecos.com/pages/faq) · Needed’s return conditions (https://thisisneeded.com/pages/faq). What can this shopper ask for? Start with the seller, order type and condition of the item. Then check what starts the deadline, how the refund would be paid and which charges are covered. Those details can change the answer even when two policies both say 30 days. Four scenarios based on direct US purchase terms checked November 7, 2026 Order and condition: HUM, opened product | Deadline: Return within 30 days of delivery. | Refund method or credit: Store credit. | Charges: Choose a return carrier. Label cost is unspecified. | Next step and policy: Send it back with the packing slip or a note identifying the order. HUM return policy. HUM return policy: https://help.humnutrition.com/hc/en-us/articles/360041811953-Return-Policy Order and condition: Saie, opened product | Deadline: 30 days from purchase. | Refund method or credit: 50% refund. The payment method is unspecified. A separate 25% discount applies to the next order. | Charges: The shopper pays return shipping. | Next step and policy: Contact Saie about the opened product. Saie returns and exchanges. Saie returns and exchanges: https://saiehello.com/pages/returns Order and condition: Needed, eligible sealed product | Deadline: Return within 30 days of purchase. | Refund method or credit: Original payment or store credit by gift card. | Charges: Needed deducts $10 for return shipping. | Next step and policy: For a bundle or multimonth plan, the refund covers unopened items that are returned. Needed’s return and refund FAQ. Needed’s return and refund FAQ: https://thisisneeded.com/pages/faq Order and condition: Seed, first monthly subscription order or later refill | Deadline: The refund clause counts 30 days from delivery. The contact instruction says 30 days from the first order. | Refund method or credit: The first order can qualify for the product cost. The payment method is unspecified. Later refills are excluded. | Charges: Shipping, VAT and duties are excluded. | Next step and policy: For a first order, contact SeedCare to confirm the deadline. The terms say the product can be kept. Seed return and refund terms, section 7. Seed return and refund terms, section 7: https://seed.com/subscription-terms For Saie, an opened product could qualify for a partial refund while leaving the payout method and the amount after shipping uncertain. Check those details before quoting what the shopper will receive. ## Keep different public policies visible OLLY’s retained refund-policy page describes unused-item and gift-credit provisions, while its help article says customers can seek a full refund after trying products within 30 days of ordering. The sources do not settle every overlap. Do not silently select the broader statement and promise it for every order. The Ordinary’s retained policy also distinguishes routes: an in-store refund with proof returns to the original payment method, while a warehouse return is described as a PayPal refund. A short “refund available” label would lose that difference. OLLY’s refund-policy page (https://www.olly.com/policies/refund-policy) · OLLY’s help article (https://help.olly.com/hc/en-us/articles/360035072232-What-is-the-return-policy) · The Ordinary’s return routes (https://theordinary.com/en-us/returns.html). ## Match the policy to the order before promising a remedy Purchase: identify the seller, country and channel. A reseller purchase may have its own route. Eligibility: check the date that starts the clock, product condition and any first-order, quantity or subscription limitation. Instrument: establish whether the applicable remedy is original payment, store credit, gift credit, exchange or another named option. Amount: keep product price, outbound shipping, return shipping and any stated deductions separate. A merchant assistant needs both the policy and the relevant order facts. If a source leaves the route uncertain, verify it before giving the shopper a definite answer. ## The clock can start before the product arrives A purchase-based clock includes the time before the parcel arrives. A delivery-based clock starts later. The same headline window can therefore leave different amounts of time to try a product. Across the 20 US-qualified records, 12 clocks start at purchase or order and 5 at receipt or delivery. Two records contain ambiguous timing clauses; one does not state the starting event. Those unknowns remain separate. ### The same 30 days can start at different events Kosas “within 30 days of purchase.” Purchase starts the clock. Time before delivery uses part of this window. Glossier “within 30 days of receiving the order.” Receiving the order starts the clock. Time before delivery is outside this window. Two examples from the 20 US-qualified records. Exact clock excerpts, checked 7 November 2026. Other policy conditions apply. Seed illustrates why both clauses matter. Its refund clause starts 30 days at delivery of the first subscription order, while its contact instruction refers to 30 days from that first order. We retain that ambiguity rather than select a single clock. ## Opened products do not lead to the same refund Opened, used and returned are different conditions. A policy that asks for an unused item in its original packaging does not necessarily say that a broken seal alone makes it ineligible. Boka’s ordinary return terms require an unused product, the same condition and original packaging. The reviewed clause does not explicitly say “unopened”. We record those stated conditions without adding that restriction. Billie describes another distinction. Its FAQ says it does not accept product returns, while a separate satisfaction-guarantee route may apply. The guarantee’s existence is not an automatic promise of a cash refund. Read the remedy and claim conditions alongside the return rule. ## Check whether the promise covers this order A first-order restriction can matter more than the length of the window. It is explicit in 3 of the 20 US-qualified records: Native: the reviewed return and exchange wording concerns the first package. Individual mini and travel-size products are excluded. Ritual: its Happiness Guarantee applies to the first order and first purchase of a Ritual product bought directly through Ritual.com. Seed: later refills are excluded, including shipments billed, paid or shipped within the first order’s 30-day period. A cancelled subscription that is reactivated is also excluded. “Original purchaser” is a different condition. It identifies who bought the product; it does not, by itself, limit the promise to that person’s first order. Billie’s linked guarantee also limits claims per household. We keep those conditions separate. ## Explore the reviewed US policies These are the 20 US-qualified records. Each summary follows the specific public clauses reviewed on 7 November 2026. A condition not stated here remains unknown; it is not permission or a prohibition. Follow the source for complete current terms. ### Glossier - Deadline and clockReturn must be processed within 30 days of receiving order; separate request/send-by rule not stated - Order and product scopeDirect online purchase; in-store cash and gift routes have different instruments - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundOriginal payment; in-store cash and gifts receive store credit Policy source (https://www.glossier.com/policies/refund-policy) ### The Ordinary - Deadline and clockReturn within 365 days from purchase on invoice/receipt; separately differentiated request/send-by date not stated - Order and product scopeDECIEM website/stores; outside retailers use their own rules - Opened productsEligible only if product is at least 50 percent full - Unopened productsIncluded in unwanted products meeting at-least 50 percent-full condition - RefundIn-store route original payment with proof; warehouse route via PayPal - Quantity and exclusionsBoxed sets must be returned in full; no partial refunds - Shipping chargesShipping fees non-refundable; DECIEM does not provide or cover return labels Policy source (https://theordinary.com/en-us/returns.html) ### ILIA - Deadline and clockRefund/store-credit offer within 60 days of purchase; separate send-by deadline not stated - Order and product scopeiliabeauty.com direct purchases; retailer purchases excluded - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundRefund or store credit; refund instrument otherwise not stated - Shipping chargesOriginal shipping excluded; prepaid return label if instructed to ship; no restocking fee Policy source (https://support.iliabeauty.com/en-US/what-is-your-returnexchange-policy-732130) ### Kosas - Deadline and clockRefund/exchange within 30 days of purchase; separate send-by deadline not stated - Order and product scopeKosas.com full-size products; outside retailers excluded - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundOriginal form of payment - Quantity and exclusionsFull-size products only; samples final sale Policy source (https://kosas.com/policies/refund-policy) ### Tower 28 - Deadline and clockReturns processed within 30 days of order date; separate request/send-by rule not stated - Order and product scopeDirect brand purchase route; order number required - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundCredit card or original payment - Shipping chargesShipping costs not refunded Policy source (https://www.tower28beauty.com/policies/refund-policy) ### Saie - Deadline and clockOpened-product refund and unopened enquiry within 30 days of purchase; separate send-by deadline not stated - Order and product scopeDirect Saie return/exchange enquiry; merchandise exclusions - Opened productsFor opened products, the reviewed route offers a 50% refund and a 25% discount toward the next order, within 30 days of purchase. - Unopened productsFor unopened products, contact the brand within 30 days of purchase for assistance. The clause does not promise an automatic full refund. - RefundOpened route 50 percent refund, instrument not stated, plus future-order discount - Quantity and exclusionsNamed merchandise items final sale; no numeric product limit stated - Shipping chargesCustomer responsible for return shipping charges Policy source (https://saiehello.com/pages/returns) ### Rare Beauty - Deadline and clockReturn within 30 days of placing order; separate request/send-by deadline not stated - Order and product scopeUS returns; orders shipped outside US excluded - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundRefund; instrument not stated - Quantity and exclusionsOne exchange on original order; this is not a one-refund limit - Shipping chargesShipping fees not refunded; no prepaid labels forUS territories/APO/FPO Policy source (https://www.rarebeauty.com/policies/shipping-policy) ### MERIT - Deadline and clockRefund/exchange within 30 days of delivery; separate send-by deadline not stated - Order and product scopeMERIT website only; Sephora purchases excluded; specific product/set conditions - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundRefund or exchange; refund instrument not stated - Quantity and exclusionsPolicy excludes returns for products sold as part of a set; equal or lower value exchange offered. Full-set refund eligibility not established. - Shipping chargesOriginal shipping not refunded - Other conditionsPhysical fragrance returns are not accepted. The reviewed wording does not separately establish refund eligibility for fragrance. Policy source (https://www.meritbeauty.com/pages/refund-policy) ### Native - Deadline and clockReturn/exchange within 30 days of receipt; separate send-by deadline not stated - Order and product scopeFirst Native package/order; direct product enquiry - Opened productsOpened-product eligibility is not specified in the reviewed clause. - First purchaseFirst package/order only in reviewed satisfaction/exchange clauses - Subscriptions and refillsNo separate refill rule is stated. The reviewed return and exchange wording concerns the first package. - RefundFull refund; instrument not stated - Quantity and exclusionsIndividual mini/travel-size products excluded; exchange of deodorant voids return policy - Shipping chargesFirst-package return shipping covered; expedited shipping fees not refunded - Sending the product backA return route is described, but physical shipment is not explicitly required for every refund. - Other conditionsDigital gift cards are non-refundable. Policy source (https://www.nativecos.com/pages/faq) ### Harry’s - Deadline and clockLet brand know within 30 days; starting event and separate send-by deadline not stated - Order and product scopeHarrys US help article; exact eligible order/channel detail not stated in short clause - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundFull refund; instrument not stated - Sending the product backThe reviewed clause does not specify whether the product must be sent back. Policy source (https://faq.harrys.com/en-US/what-is-your-return-policy-1052398) ### Billie - Deadline and clockGuarantee request within 45 days of purchase; lost/damaged/incomplete direct-order contact within 45 days with starting event not restated there - Order and product scopeBillie direct no-return policy plus parent guarantee for websites/authorized sellers; original end-user US purchaser - Opened productsOrdinary product returns not accepted; guarantee remedy/condition route not specified - Unopened productsOrdinary product returns not accepted; guarantee remedy/condition route not specified - First purchaseNot a first-purchase rule; original end-user purchaser is a customer-identity condition - RefundGuarantee promises to work to make it right; specific refund instrument/remedy not stated - Quantity and exclusionsParent satisfaction guarantee limited to one claim per household - Shipping chargesGuarantee shipping deductions not stated Policy source (https://mybillie.com/pages/faq) · Additional source (https://edgewell.com/pages/edgewell-personal-care-satisfaction-guarantee) ### Blume - Deadline and clockEmail within 30 days of receiving order; separate send-by deadline not stated - Order and product scopeDirect order email enquiry with order number; exchanges unavailable - Opened productsOpened-product eligibility is not specified in the reviewed clause. - RefundFull checkout price less original shipping; instrument not stated - Shipping chargesOriginal shipping excluded Policy source (https://www.blume.com/pages/return-exchange-policy) ### Quip - Deadline and clockInitiate documented return within 30 days of purchase; separate send-by deadline not stated - Order and product scopeDirect Quip product returns; other retailers and popup/event purchases excluded - Opened productsOpened-product eligibility is not specified in the reviewed clause. - Subscriptions and refillsNo separate refill-return rule stated in reviewed return clauses - RefundFull refund less original shipping and possible handling; instrument not stated - Shipping chargesOriginal shipping excluded; return postage not included; possible handling fee with amount not stated Policy source (https://www.getquip.com/pages/faq) ### Boka - Deadline and clockContact to initiate return within 30 days of purchase; separate send-by deadline not stated - Order and product scopeDirect Boka purchase; ordinary returns versus defective replacement separated - Opened productsOpened-product eligibility is not explicit; unused, same condition and original packaging required, without an explicit unopened condition. - Unopened productsUnused, same condition and original packaging required - RefundCredit card or original payment after received/inspected approval - Shipping chargesIncurred shipping costs excluded; return mailing required - Other conditionsDefective or damaged products follow a separate replacement or exchange route. Policy source (https://www.boka.com/policies/refund-policy) ### Ritual - Deadline and clockRefund request within 30 days from purchase with proof - Order and product scopeRitual.com purchases only; outside authorized retailers use own rules, unauthorized excluded - Opened productsOpened-product eligibility is not specified in the reviewed clause. - First purchaseThe Happiness Guarantee applies to the first order and first purchase of a Ritual product. - Subscriptions and refillsNo distinct later-refill rule stated beyond first-purchase restriction - RefundOriginal form of payment Policy source (https://ritual.com/pages/return-policy) ### Seed - Deadline and clockRefund clause starts 30 days at delivery of the first subscription order; contact instruction says within 30 days of that first order. Starting event remains ambiguous. - Order and product scopeFirst monthly subscription order; unauthorized sellers excluded in terms - Opened productsOpened-product eligibility is not specified in the reviewed clause. - First purchaseOnly the first subscription order qualifies. Cancelled subscriptions that are later reactivated are not eligible. - Subscriptions and refillsLater refills are excluded, even if billed, paid or shipped within the first order’s 30-day period. - RefundFull product cost; payment instrument not stated - Quantity and exclusionsNo separate per-unit limit is stated; order and subscription eligibility still apply. - Shipping chargesShipping, VAT and duties excluded - Sending the product backThe reviewed clause says the product does not need to be sent back. Policy source (https://seed.com/subscription-terms) ### Thorne - Deadline and clockSubmit guarantee request within 60 days of purchase - Order and product scopeUS original end-user purchaser, Thorne or authorized US reseller; attempt place-of-purchase route first - Opened productsOpened-product eligibility is not specified in the reviewed clause. - First purchaseOriginal end-user purchaser, not an explicit first-order restriction - RefundRefund, store credit or replacement; refund instrument not stated - Shipping chargesCustomer responsible for return shipping Policy source (https://www.thorne.com/60-day-satisfaction-guarantee) ### OLLY - Deadline and clockThe policy uses both purchase and delivery wording, while the help page refers to ordering. The reviewed clauses do not establish one clear starting event. - Order and product scopeOLLY.com direct help route; governing relationship to generic refund-policy page unresolved - Opened productsAmbiguous: policy requires unused/original packaging; help says contact after trying products - Unopened productsPolicy requires unused/original packaging; help route broader wording unresolved - RefundPolicy original payment; gift-credit branch; help full refund with instrument not stated - Quantity and exclusionsGeneric policy excludes sale items and listed classes; actual product scope unresolved - Shipping chargesPolicy says shipping non-refundable and customer return cost/deduction; help does not resolve scope Policy source (https://www.olly.com/policies/refund-policy) · Additional source (https://help.olly.com/hc/en-us/articles/360035072232-What-is-the-return-policy) ### HUM - Deadline and clockAccept returns/exchanges within 30 days of delivery; opened products must be returned in that period - Order and product scopeHUM return/exchange with original packing slip or identifying order note - Opened productsOpened products returned within 30 days of delivery receive store credit. - Unopened productsUnopened products can receive a refund, excluding shipping where applicable. - RefundUnopened refunds original payment; opened store credit - Shipping chargesUnopened refund excludes shipping if applicable; customer selects return carrier/label Policy source (https://help.humnutrition.com/hc/en-us/articles/360041811953-Return-Policy) ### Needed - Deadline and clockReturn within 30 days of purchase; separate request/send-by split not stated - Order and product scopeNeeded direct eligible unopened products; international returns excluded - Opened productsOnly unopened, sealed products qualify for ordinary returns. Taste-preference refunds are excluded. - Unopened productsUnopened, sealed products may be returned within 30 days of purchase, subject to the stated exclusions. - Subscriptions and refillsPlans/bundles/multimonth subscriptions refund unopened returned products only - RefundChoice of original payment or gift-card store credit for qualifying returns - Quantity and exclusionsBundles/plans refund only unopened returned items; no numeric per-customer cap stated - Shipping charges10 USD return shipping charge deducted Policy source (https://thisisneeded.com/pages/faq) ## What the sample can and cannot tell you The frame contains 24 selected brands, not a random sample of US ecommerce. Return or guarantee information is readable for 21. Twenty also have verified public US-shipping evidence and are shown above. All 24 remain in the download, including records with missing evidence or unresolved scope. Harry’s, Billie and Quip add readable information compared with the earlier collection. This improves source coverage. It does not establish that those brands changed their policies. We did not place test orders, request refunds or measure whether a brand honoured a claim. A policy statement cannot establish refund speed, customer satisfaction or conversion lift. ## Method, data and reuse We recorded the direct-purchase channel, order eligibility, product condition, quantity limits, deadline, starting event, refund remedy, physical-return wording and shipping deductions. Where the terms leave the relationship between two clauses unclear, the records show them separately. The downloads pair the policy notes with source links and the relevant clauses. The comparison covers policies available on November 7, 2026. It records what the brands said on that date. It does not measure refunds issued or subsequent policy changes. [Download all 24 eligibility records as CSV](downloads/guarantee-eligibility.csv) · [Download JSON](downloads/guarantee-eligibility.json) · [Read the method](downloads/guarantee-method.json) [Download the additional coding CSV](downloads/refund-instruments.csv) · [Download its source-linked definitions](downloads/refund-instruments.json). Analysis prepared November 9, 2026; original source dates remain attached to every record. Copy a statistic with its source ## Make the answer as clear as the promise A customer asking about a guarantee needs the condition that applies to their order, not the headline alone. Clear answers connect the window, product condition and refund form without inventing an exception. Zobi helps Shopify stores handle shopper conversations alongside cart recovery. Start growing revenue (https://zobi.com/dtc/). ## Sources and measurement context Definitions and source notes for every reported figure ### Policies in the US comparison Reported value: 20 policies. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: 24 selected brands; readable policy and verified public US shipping required Limitations: A purposive sample, not a market-wide prevalence estimate. Read the original source ### Glossier published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at receipt or delivery. Product and refund conditions remain subject to the linked policy. Read the original source ### The Ordinary published return window Reported value: 365 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### ILIA published return window Reported value: 60 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Kosas published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Tower 28 published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Saie published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Rare Beauty published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### MERIT published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at receipt or delivery. Product and refund conditions remain subject to the linked policy. Read the original source ### Native published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at receipt or delivery. Product and refund conditions remain subject to the linked policy. Read the original source ### Blume published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at receipt or delivery. Product and refund conditions remain subject to the linked policy. Read the original source ### Boka published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Ritual published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Seed published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The delivery-based refund clause and order-based contact instruction leave the starting clock ambiguous. First subscription order only; later refills and reactivated subscriptions excluded. Read the original source ### Thorne published return window Reported value: 60 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### OLLY published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The public refund-policy and help clauses do not establish one governing deadline start, opened-product rule or remedy route. The 30-day label alone does not resolve these differences. Read the original source ### HUM published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at receipt or delivery. Product and refund conditions remain subject to the linked policy. Read the original source ### Needed published return window Reported value: 30 days. Population: Selected public policy records with explicit US-shipping evidence Measurement period: Public pages captured 7 November 2026 Denominator: One reviewed policy Limitations: The window starts at purchase or order. Product and refund conditions remain subject to the linked policy. Read the original source ### Selected brand frame Reported value: 24 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 24 retained brands Limitations: The frame contains 24 selected brands, without representative market sampling or observed refund outcomes. Read the original source ### Readable return or guarantee records Reported value: 21 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 24 retained brands Limitations: Readable return or guarantee information was recovered for 21 of 24 selected brands. This is source coverage, not eligibility for every order. Read the original source ### Explicit first-purchase, package or subscription restriction Reported value: 3 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 20 US-qualified readable return or guarantee records Limitations: Threeof 20 US-qualified readable records explicitly restrict a first order, first package or first subscription order. Brand-specific conditions differ; this is not market prevalence. Read the original source ### Purchase or order clock records Reported value: 12 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 20 US-qualified readable return or guarantee records Limitations: Among 20 US-qualified readable records, source clauses were coded by starting event. Ambiguous and unstated clocks remain separate; refund performance was not measured. Read the original source ### Receipt or delivery clock records Reported value: 5 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 20 US-qualified readable return or guarantee records Limitations: Among 20 US-qualified readable records, source clauses were coded by starting event. Ambiguous and unstated clocks remain separate; refund performance was not measured. Read the original source ### Ambiguous clock records Reported value: 2 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 20 US-qualified readable return or guarantee records Limitations: Among 20 US-qualified readable records, source clauses were coded by starting event. Ambiguous and unstated clocks remain separate; refund performance was not measured. Read the original source ### Starting event not stated Reported value: 1 brands. Population: Selected public source records, not representative market prevalence Measurement period: Public sources and coding checked 7 November 2026 Denominator: 20 US-qualified readable return or guarantee records Limitations: Among 20 US-qualified readable records, source clauses were coded by starting event. Ambiguous and unstated clocks remain separate; refund performance was not measured. Read the original source ### Policies describing at least one conditional store or gift-credit route Reported value: 6 documented source records. Population: Selected US-qualified beauty, personal-care and supplement brands with readable policies Measurement period: Public sources captured November 7, 2026. Comparison updated November 9, 2026. Denominator: 20 Limitations: The six records include gifts, opened items and qualifying return choices. The offer depends on the conditions of the named route. The study does not measure refunds actually issued or market-wide prevalence. Read the original source ## Publisher disclosure Zobi publishes this research and offers conversational SMS software. These source comparisons do not measure Zobi’s performance. Zobi · zobi.com