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Refund policy

How billing errors, unauthorized charges, and disputes are handled.

Version 2026-10-24 · last updated 24 October 2026
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Zobi is priced as performance-based advertising spend: your ad spend is calculated from the sales attributed to your campaigns and is billed to you as it accrues. Once ad spend has been billed, it is earned and, except where required by applicable law, non-refundable, in line with our terms of service.

Billing errors and unauthorized charges

If you believe a charge was made in error, duplicated, or was not authorized by you, for example because of fraud or a compromised payment method, contact us at business@zobi.com as soon as you notice it. We investigate every report and refund the charge if we confirm it was incorrect or unauthorized.

How to request a refund

Email business@zobi.com with your store name, the charge in question, and the reason for the request. We aim to respond within a few business days and will let you know the outcome and, where a refund is due, when to expect it back on your payment method.

Chargebacks

If you dispute a charge directly with your bank or card issuer, let us know as well. We investigate on our end regardless, but reaching out to us directly is usually the faster way to get a billing error corrected.

Contact

Questions about this policy can be sent to business@zobi.com. For the full terms governing billing, see our terms of service.

This document is provided for general information and does not constitute legal advice. If you have questions about it, contact us at business@zobi.com.