LiveRecover Pricing for Shopify Stores By Rene Siller, Zobi. See current LiveRecover pricing under VYG Conversations, trial terms, and how billed order scope can change the Growth versus Pro decision. ## Quick answer LiveRecover pricing now appears under VYG Conversations. Growth costs $199 a month plus 10% of billed recovered sales. Pro costs $499 plus 5%. The percentage applies from day one, while VYG waives the base for the first 30 days. After that, both plans cost $799 if they bill the same $6,000 in recovered sales. Start with Growth when the same billed order set is under $6,000 and you can work within its controls. Price Pro when the same base is higher or you need its cart segmentation. If the plans would touch different carts, compare the billed order set on each plan before you choose. See the sources and method for the scope of this comparison. ## LiveRecover Growth and Pro pricing Plan | After the first 30 days | During the first 30 days Growth | $199 per month plus 10% of billed recovered sales. | Monthly base waived. The 10% fee still applies. Pro | $499 per month plus 5% of billed recovered sales. | Monthly base waived. The 5% fee still applies. The Shopify listing at the LiveRecover handle displays VYG and the plan amounts in US dollars. ## When Pro costs less than Growth After the trial, the $300 higher Pro base is offset by a five percentage point lower fee. At $6,000 in the same billed recovered sales, both plans cost $799. Use the calculator to compare your own billing assumption. Compare the two LiveRecover plans Use the same billed recovered sales for both plans. Billed recovered sales, USD Billing period After the first 30 days First 30 days Compare plan costs Growth $799.00 Pro $799.00 Uses the published VYG plan terms . Confirm which orders count as billed recovered sales on your proposal. Download the test worksheet ## What if Growth and Pro would bill different orders? The $6,000 crossover assumes that both LiveRecover plans would bill the same sales. VYG lists cart segmentation on Pro . If your team would use it to add or remove a group of carts, start with two separate order sets. The plan with the lower percentage can still send the higher invoice when its fee applies to more sales. Take a month where Growth would bill $7,000 in recovered sales. Its recurring fee would be $899. Pro reaches that same fee at $8,000 in its own billed sales. The table is fee arithmetic for an illustrative invoice. It does not predict how many orders either plan would recover. Billed sales on Pro | Pro recurring fee | Compare with Growth $7,000 | $849 | Pro is $50 lower $8,000 | $899 | Same fee $9,000 | $949 | Pro is $50 higher Ask VYG to price the two sets from the same historical month using the proposed segment rules. For each order, request the identifier, the reason it qualified and the dollar amount to which the percentage would apply. VYG says it excludes organic orders and sales recovered through existing SMS flows or other channels . Use that rule when checking the proposed lists, and ask for the written treatment of mixed-channel and refunded orders. If you would run both plans on the same shoppers, use the simple crossover calculator above. If you would deliberately use Pro to handle a broader set of carts, assess that extra coverage separately. The lower recurring fee and the operational value of covering more carts are two different buying decisions. Download the buying worksheet ## Ask which sales go on the bill The calculation compares both plans on the same billed sales. Before choosing a plan, ask which recovered orders qualify, which channels can claim the order, how refunds are treated and whether plan features change the orders covered. ## Ask both providers to price the same recovered order For LiveRecover, the percentage only helps you compare quotes once you know which orders count. Ask how it would handle a shopper who received a reminder, asked a question and then came back on their own. Compare Zobi if you want the cart follow-up and the buying conversation handled together. Bring the reply a recovery agent would need to answer and compare the work and terms each provider offers for your store. If your team already covers those replies, compare the quote for the work you still need. See how Zobi handles recovery and apply Free to apply. ## Price a busy month and a quiet one The $6,000 crossover is a monthly comparison. It helps a store with fairly steady recovery sales. If your sales bunch around a promotion, calculate each month with its own billed sales, then add the fees. The standard rate card says you can cancel at any time. Ask separately when a plan change takes effect, especially if the renewal and your biggest sale fall in the same week. Take a store that wants three months of cover. Its first 30 days would have $4,000 of billed recovered sales, the next month $3,000, and its busiest month $9,000. Hold the billed order base and the work performed constant in both quotes. This is a budget example based on the published VYG rates , with no assumed extra sales or add-ons. Billing period | Billed sales | Growth | Pro First 30 days | $4,000 | $400 | $200 Quiet recurring month | $3,000 | $499 | $649 Busy recurring month | $9,000 | $1,099 | $949 Total | $16,000 | $1,998 | $1,798 Growth saves $150 in the quiet month. Pro saves $150 in the busy one. The recurring fees tie over those two months, so the entire $200 difference comes from the first 30 days. If the trial is already over, those same two months cost $1,598 on either plan. If the busy month comes in at $7,000 instead of $9,000, Growth saves $100 across the two recurring months. The first 30 days and the following quarter belong on different lines of a renewal memo. When you have several recurring months on one plan, each one adds another $300 of fixed cost to Pro. At an average of $6,000 in comparable billed sales per month, the lower percentage exactly offsets that cost. Above that average, Pro costs less. Below it, Growth costs less. Write down the low and high estimates as well as the midpoint. Where the result is close, one disagreement about what counts as recovered can outweigh the plan difference. ## Build the sales figure from actual order lines VYG says its fee applies to an order recovered through a Conversations exchange and excludes organic orders and sales recovered by existing SMS flows or other channels. The public FAQ describes the attribution principle. Your merchant agreement and a sample invoice are where to establish details such as the exact time window, the effect of a refund and the amount on the order used for billing. Suppose a shopper speaks to an agent, checks out and pays $120 after a $20 discount. In the same report, another shopper places a $90 order after receiving your existing automated text, with no Conversations exchange. Set that second order aside under the published rule. Now take a third $120 order that had an agent reply and an existing flow touch. Ask for the event that determines which system gets credit on that order. Two dashboards showing the same order can each be internally consistent and still give you the wrong fee base if you add them together. Try a fourth order with a partial refund. If a $120 order later gets a $30 refund and the agreement counts the adjusted $90, the variable fee on that line would be $9 on Growth or $4.50 on Pro. If the fee stays on $120, it would be $12 or $6. Ask whether adjustments land in the original bill or as a credit in the next one. If taxes or shipping appear in the order total, have the vendor point to the exact field it uses. These examples show the consequence of different terms and leave the actual refund policy to your agreement. For the reconciliation, take one order ID per row. Record the order timestamp, channel or conversation evidence, the net merchandise amount, any discounts and refunds, and the amount the vendor actually billed. Keep a separate status for order lines that still need a decision. Run the plan calculator on the reconciled total and confirm the subtotal against the invoice. A rounding or timing difference is a different problem from a line attributed to the wrong channel. Give the second one its own owner before signing. ## When the lower fee is the wrong deciding factor Growth is a sensible starting point when you want live-agent coverage and a dedicated number, expect modest recurring billed sales, and can use one recovery policy for eligible carts. Both public cards list live agents, a dedicated number and unique discount codes. Pro additionally lists cart segmentation. Segmentation can matter if, for example, a store wants different discount limits for high-margin accessories and lower-margin core products. Ask which fields the vendor can use, who sets the rules, and what happens when a field is missing. A screenshot of two segments is a poor substitute for watching each test cart receive the intended treatment. Start that demo with a cart you want the agents to handle and a cart your own team already covers. Have the vendor show how it includes the first and leaves the second to the existing workflow. Give both carts a realistic question about delivery or returns. See where the agent gets the policy, how an exception comes back to your team, and who can stop a send once the customer purchases. If you only need a scheduled reminder and rarely see product questions, a native or existing flow is a credible option to keep in the comparison. Separate how much coverage you get from how you pay for it. The Enterprise card describes tailored volume pricing and support, so the Growth and Pro equation cannot be extended to it. Ask for a written description of eligibility, minimum fees, the variable base and the operational changes that come with a larger agreement. Also confirm which company and product the contract covers. The current rate card is for Conversations by LiveRecover on VYG. An old pricing screenshot or a different product with the same name cannot establish your current bill. Current public plans . ## Check the order IDs behind the first VYG invoice Ask for a billed-order export before you compare Growth and Pro. Choose one order each from a Conversations thread, an existing SMS flow and a shopper who returned on their own. Ask which order appears on the invoice and what rule puts it there. VYG’s public FAQ says it charges for sales recovered through a Conversations exchange and excludes organic orders and orders recovered through existing flows or other channels. Then add one awkward order to the sample. A customer comes back through a branded link after talking with an agent, and later returns part of the order. Ask how that order appears, which amount is used, and where any adjustment is recorded. Keep the answer beside the order ID in your worksheet. If the treatment is unclear, leave that row out of the comparable sales base until you have an answer. Compare the two plans on the same agreed order base over a recurring month. Track the first 30 days separately if your quote uses the published trial terms. This keeps a one-off base fee change from deciding what is really a recurring cost question. Read the provider documentation for the behavior described above. Download the purchase test worksheet ## What to take into the renewal call Bring the first invoice with a base fee, a report of the order IDs used for variable fees, and your estimated low and high billing months. Compare the Growth and Pro totals on a consistent period and the same order population. Ask the vendor to show the disputed order in the conversation log and in the bill. If they change the order base between quotes, request a second comparison on the same base to isolate the price change from the scope change. Look separately at whether the program is worth keeping. Attributed recovered sales are the numbers on the billing ledger. To learn whether the program creates extra orders, you need a separate measurement that compares eligible shoppers with and without the program. Use the bill to understand the price. Use an agreed measurement method, including variable costs and refunds, to understand the commercial return. If the figures are similar, use the operational decision as the tiebreaker. Pick the plan that can honour the discount and contact policy your team will actually use. If a contractual edge case, such as an overlapping touch or refund, could move the fees enough to reverse your choice, get a sample invoice for it before committing. ## Sources and method Plan and trial terms come from the linked provider pricing and Shopify listing. The examples apply the published recurring fee formulas to worked inputs. ## Publisher disclosure Zobi publishes this guide and offers shopper conversation software for Shopify stores.